Marketing
Building a Marketing Budget as a Small Orlando Business
By Mohamed Eltoukhy, founder of EVOGENCY ·
A marketing budget is easier to set once it's tied to a specific goal, like a number of new customers or leads per month, rather than an arbitrary percentage of revenue picked without much thought.
Orlando is a competitive market for most local services, with lots of businesses and plenty of newcomers to the area searching for someone to trust. A thoughtful budget helps you compete without wasting money.
Start with what one new customer is worth
Knowing the real value of a single new customer makes it possible to judge whether a given marketing cost is actually worthwhile, instead of guessing at what feels reasonable.
Include repeat business. A customer who spends a few hundred dollars once is different from one who returns every year for a decade. That lifetime value tells you how much you can afford to spend to win them.
Work backward from your goal
If you want ten new customers a month and about one in four leads becomes a customer, you need roughly forty leads. If a lead costs a certain amount through ads, you can estimate the monthly spend. The numbers won't be exact at first, but they give you a starting point you can refine.
Split between foundation and growth
A reasonable starting split puts some budget toward foundational work like a strong website and Google Business Profile, and the rest toward active growth like ongoing SEO or ads, rather than all of it going to one or the other.
Foundation work is mostly up front and makes every other channel more effective. Growth spending is ongoing and should be adjusted based on results.
Don't forget the free channels
Reviews, referrals, community involvement, and an active Business Profile cost time more than money. Build them into your plan alongside paid spending. They compound over time.
Plan for seasons
Many Orlando businesses have seasonal swings, from summer AC demand to tourism patterns to hurricane season for roofers. Budget more for your busy season's lead time, and use slower months to build organic assets.
Track every lead's source
Ask every new customer how they found you, and use call tracking and form tracking where you can. After a few months, you'll know which channels actually produce customers, and you can shift money toward them.
Review quarterly
Look at cost per lead and cost per customer by channel every quarter. Cut what isn't working, invest more in what is, and adjust as the business grows.
If you'd like help building a budget around real numbers, our free audit is a good place to start the conversation.
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